FAQ

Do you ship USPS or only UPS?  Currently the shopping cart is setup for UPS.  However, we will ship your order USPS and refund the difference if we see that USPS is the cheaper option.  We understand that UPS is more expensive when it comes to residential and small parcels and are doing our best to give more cost effective options.  In the near future you will be able to choose between UPS or USPS for your order.

How do I order?
We have streamlined the ordering process by adding a store online for your convenience. If you would rather order from one of our staff members, please call us directly at Newton Supply Co Inc. 800-888-2467
If I have an application problem who do I call? We offer technical support. We don’t only sell these products but use them too. Having been in the business for over 30+ years we know what these materials can and cannot do. Call Newton Supply Co., Inc. M-F 9am - 4pm (EST) except holidays. Someone will happy to assist you
Do you take credit cards? We now accept Visa and Master Card credit cards in addition to cash and checks.
Please explain your product sizes. We sell material based on total volume. So for example, a 16oz unit is comprised of 8oz “A” and 8oz of “B”. The Quart unit is a pint of “A” and a pint of “B” etc…………
What safety equipment should I use with these materials? As with all chemicals, precautionary measures should be used when using them. We recommend the use of rubber gloves and mixing tools which keep contact to a minimum. Should general contact occur on your skin wash with soap and water.
Which side is the resin and which is the hardener? The “A” side is the resin side and the “B” side is the hardener.
What is cross contamination? Cross contamination is were one takes material from one container and forgets to wipe the utensil before dipping into the other container. What is left behind are soft lumps of unusable material.
How critical is the mix ratio? Our materials are formulated with enough fudge factor that a gram scale is not needed to make the material cure. Just eyeball proper proportions and mix.
What items will your adhesive bond to? Our products will bond to wood, carbon, Styrofoam, metal, glass, glass products, granite, most plastics and composite materials. With proper surface preparation these products will provide superior results.
How are the cure times predicated? Cure times are based on a 100 gram mass cured at a temperature of 77 degrees F. So if the temperature is warmer, one can expect a shorter cure time. If the ambient temperature is cooler, expect a slower curing time. However, if the temperature is below 55 degrees F the catalytic reaction almost ceases.
What is the proper method to mix the material? A proper mix of the material yields an even uniform consistency and color . The use of a mixing device which allows one to scrape up the material and lay it back into itself is the most efficient way to mix . The biggest problem with mixing the material with a swirl motion is that one tends to not completely induct the material, the outer edges are never mixed in the mass. Usually poor results are obtained with this method as there will be hard and soft spots. We suggest one to use a spring steel artist palette knife for mixing. It is flexible to allow the material to be scraped up cleanly off a flat surface and laid back into itself numerous times. It should not take longer than 20 seconds to mix the material thoroughly.
Surface preparation? Surfaces to be bonded need to be free of grease, wax and oils. A light sanding to give the adhesive a tooth to bite on, is required for non porous items such as granite, metal, glass, and other epoxy items.
How do I make threads or make things removable? Grease waxes and oils act as a release agent. Just coat the item you wish to remove with any household grease, wax or oil. Mix the material and submerge the item in the wet material. Once cured the item should release from the cured material with a little torque or pressure depending on the item.
Does temperature effect the cure time? Yes. There are only two things, short of the resin design, that affect the cure time of epoxy systems. Those two things are temperature and mass. The warmer the ambient temperature the faster the cure. Also, the more mass mixed and concentrated in an area the faster the cure will occur. The opposite also applies, the colder the slower and the thinner the material is spread the slower it will cure too.
How do I tint or color your product? Coloring the material is simple with the use of tempera or chalk dust. Just mix it into the material to achieve the desired color.
Why isn’t the material getting hard or curing? Did you happen to mix two of the same side? It happens every once in awhile, “We have done it” on occasion. Second thing to look at is what is the ambient temperature? If it is cold that could be the problem. Put a heat lamp on it and warm it up.
Will your material take some shock and abuse? Yes, unlike many products on the market we have taken extra steps with our formulations so that our materials can withstand everyday use and abuse.
Can one machine the material after is has cured? Absolutely! One can machine our fast set materials within an hour of initial cure without dulling their blades.
If I add more “B” side will the material cure faster? No. Absolutely not! Epoxy systems are often confused with Polyester systems. The fact lies………… the only things that will accelerate the cure time in an epoxy system is temperature and mass. The only thing accomplished in adding more “B” side is a weakening of the bond. If the proportions get too far out the material will only partially cure and remain gummy.
What kind of shelf life can I expect? We guarantee you the consumer a year. Providing one keeps their lids screwed on and you do not cross contaminate. If you do those two things you can expect numerous years of service.
If I am not going to use the material for awhile how should I store it? If you are not going to use the material for awhile store the material upside down. There is not a container manufactured that dos not leak. Since Epoxies are petroleum derivatives there is a flashing off of material after time. Since all leaks occur at the lid, if one were to flip their containers bottom side up one would create an airtight atmosphere where the air trapped. We have retains that are over 10 years that still are useable.
Does moisture/humidity affect the materials performance? No. Humidity and moisture does not affect the product’s cure. You can even cure it underwater
What should I do if the material feels stiff and is hard to get out of the container? Remove the lid and warm the material in the microwave. Should you have a gallon unit in the metal can, just warm it in the oven and then stir. Let the material cool back to room temperature or expect an accelerated cure time.
What do I do if one of the liquid components turns white and crystal like? Open the spout and “Nuke’ it in the microwave for no more than 10 seconds at a time until it clears up. If you heat it too much at once you take the risk of melting the bottle. Once clear, let the material cool to room temperature before using.
How do I smooth or feather the material out? A easy way to do that is to use a few ounces of water with a couple drops of dish soap. Dip your gloved finger in the water solution and smooth the epoxy out.
What do I use for clean up? One can use Denatured Alcohol, MEK, Laquer thinner, Xylol or Acetone for cleaning up. However once the material is cured the items listed will be of no use.
How do I take something apart that was glued with your material? If you need to take something apart a hammer is a good option. However, if you can heat the area with a heat gun, getting the area hot enough you might get lucky. Short of that you will need an epoxy stripper of sort.
What is your warranty? We guarantee the consumer a year of shelf life. With proper care, keeping the lids on and not cross contaminating one should exceed that by years.